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FAQ
General Questions
Our onboarding process typically takes 2–4 weeks, depending on the size and current condition of the park. During this time, we conduct a thorough property review, implement our management systems, introduce your park to our team, and set up owner reporting tools. Our goal is to make the transition smooth, efficient, and minimally disruptive to your guests.
Yes. We partner with a wide range of properties—from boutique RV parks and family-run campgrounds to large-scale destination resorts. Each property receives the same level of attention, professionalism, and care tailored to its unique size and guest experience goals.
We maintain 24/7 availability for guest and property emergencies. Our after-hours support line ensures that urgent issues—such as power outages, water system failures, or safety concerns are addressed promptly. Non-emergency calls are logged and followed up within one business day.
Owners receive a detailed monthly report that includes financial summaries, occupancy trends, maintenance updates, and photo documentation of completed projects. Reports are accessible through your Owner Dashboard, giving you full transparency into your park’s performance and ongoing operations.